Because GamePasale sells digital products that are delivered instantly to player accounts, refund eligibility depends on the specific circumstances of each order. This policy explains when refunds are available, how to request one, and what to expect. We aim to be fair and transparent with every customer.
All products sold by GamePasale are digital goods — game currencies (UC, Diamonds, Coins), top-up codes, subscription activations, and vouchers. Unlike physical products, digital goods cannot be returned, restocked, or resold once delivered. This is why our refund policy has specific conditions based on the order status at the time of your refund request. We encourage you to double-check all order details before completing payment.
If payment has been received but your order has not yet been processed or delivered, you may be eligible for a full refund. Contact our support team as quickly as possible with your order number and the reason for cancellation. We will verify the order status and, if it has not been fulfilled, process your refund. The sooner you contact us, the higher the chance we can cancel before delivery.
Orders that have been successfully delivered to the specified Player ID, UID, email, or account are generally not eligible for refunds. Once in-game currency has been credited to an account, it cannot be reversed or recovered by us. We verify delivery confirmation from our suppliers before marking orders as complete. If you believe a completed order was delivered incorrectly, contact support with evidence so we can investigate.
If you entered incorrect Player ID, UID, Zone ID, server region, email address, or other delivery details at checkout, and the top-up or subscription was delivered to that incorrect destination, the order may not be refundable. This is because the product was successfully delivered to the account you specified. If you notice a mistake immediately after placing your order, contact support right away — we may be able to correct the details before processing. We strongly recommend verifying your Player ID in-game before ordering.
If your order could not be delivered due to a supplier error, game server maintenance, technical issue, or incorrect product availability, you are entitled to either a full refund or redelivery of the product. Our team will notify you of the issue and work to resolve it. In cases of partial delivery (e.g., receiving less UC than ordered), you may be eligible for a partial refund proportional to the undelivered amount.
If your payment failed (amount debited but order not created), was duplicated (charged twice for the same order), or cannot be matched to a specific order, contact support with: the transaction ID or reference number, a screenshot of the payment confirmation from your eSewa/Khalti/banking app, the date and approximate time of payment, and the amount in NPR. Once we verify the payment, we will either link it to your order, process a refund for duplicate/failed payments, or assist you in completing your purchase.
To request a refund, contact our support team through any of the following channels: Our Contact Us page on the website, WhatsApp message with your order number, or email to support@gamepasale.com. Please include your order number, the reason for the refund request, and any supporting evidence (screenshots, payment confirmation). Our team will review your request and respond within 24 hours during business days.
Once your refund is approved, the processing time depends on your original payment method: eSewa and Khalti refunds are typically processed within 1–3 business days, bank transfers may take 2–5 business days to reflect in your account, and IME Pay and Fonepay refunds are processed within 1–3 business days. The actual time for funds to appear in your account depends on your bank or payment provider. We will provide a refund confirmation once processed from our end.
For subscription products (Netflix, Spotify Premium, Discord Nitro, game memberships): If the subscription has not been activated, you may request cancellation and a full refund. If the subscription has been partially used, refunds are evaluated on a case-by-case basis. For recurring membership products, you are responsible for understanding the renewal terms displayed on the product page. We do not automatically renew subscriptions unless explicitly stated.
GamePasale reserves the right to evaluate refund requests on a case-by-case basis in situations not explicitly covered by this policy. We consider factors including: the customer's order history, the nature and timing of the issue reported, whether the customer cooperated with our verification process, and evidence provided by both parties. Our goal is to resolve every dispute fairly and maintain trust with our customers.
We encourage customers to contact our support team before filing a chargeback or payment dispute with their bank or payment provider. Most issues can be resolved directly. Chargebacks filed after successful delivery may be considered fraudulent and may result in account restriction. If you believe a chargeback is necessary, please inform our support team so we can provide transaction records to your payment provider.
For any refund-related questions or to initiate a refund request, reach out to our support team through our Contact Us page, WhatsApp, or email at support@gamepasale.com. We are committed to handling every refund request promptly and fairly.
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