Need help with an order, payment proof, delayed delivery, or account detail correction? Our Nepal-based support team is here to help. We respond to most inquiries within minutes during active hours.
You can contact GamePasale support through multiple channels: WhatsApp — for the fastest response, message us on WhatsApp with your order number ready; Live Chat — click the chat button at the bottom-right corner of any page for instant messaging with our support team; Contact Form — fill out the form below with your details and we will get back to you promptly; or Email — send your inquiries to support@gamepasale.com for non-urgent matters.
When contacting us about an existing order, please include the following information so we can help you faster: your order number (found in your order confirmation), the product name and amount purchased, the Player ID or UID you entered at checkout, your payment method (eSewa, Khalti, IME Pay, etc.), the transaction ID or reference number from your payment app, and a clear description of the issue you are experiencing. Providing all details upfront helps us resolve your issue in the first response.
Not sure about something before you buy? We are happy to help with: verifying if a product is available for your region or server, checking if a specific Player ID format is correct, understanding the delivery process and expected timeframes, clarifying any questions about payment methods or proof uploads, and getting recommendations for the best value product based on your needs. It is better to ask before ordering than to correct mistakes after payment.
Our support team operates on Nepal Standard Time (NPT, UTC+5:45). We are available seven days a week for customer inquiries. Typical response times: WhatsApp and Live Chat — usually within 5–15 minutes during active hours; Contact Form and Email — within 1–4 hours during business hours; and Payment verification — most proofs are reviewed within 15–30 minutes. Response times may be longer during late-night hours, public holidays, or periods of high order volume.
Wondering about delivery time? Most PUBG UC and Free Fire Diamond top-ups are delivered within 2–15 minutes after payment verification. Subscription activations may take longer. If your order is taking longer than expected, first check that you uploaded a clear payment screenshot — unverified payments will not be processed. Concerned about safety? We only need your Player ID (never your password). Your game account remains secure. Looking for your order status? Use the Track Order page with your phone number or email.
Follow GamePasale for updates, promotions, and community content: Facebook — facebook.com/gamepasale for announcements and offers; TikTok — tiktok.com/@gamepasale for gaming content and tutorials. While social media is great for staying updated, for order-related issues we recommend contacting us directly through WhatsApp or the contact form for the fastest resolution.
Chat with us instantly or send a WhatsApp message — we reply fast.
